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FAQ

WHAT IS BONDED LEATHER?

Bonded leather is a combination of wipeable synthetic material and genuine leather. The top is a layer of polyurethane, which makes it wipeable and water-resistant.

The backside is a sturdy, flocked suede, which contains 12% leather fibres that works inside your home, and also in your backyard. The flocked suede bottom is durable and made to wear, just like the soles of your shoes.

IS THERE A WAY TO GET THE WRINKLES OUT?

Yes. Laying the mat out flat in the sun for an hour or so can help release wrinkles. Through using your mat these crease lines will disappear however to expedite this we recommend that you hang your mat overnight (using the hang strap) as weight helps a lot.

DO NOT machine wash, tumble dry, iron, bleach or dry clean.

 

WHAT HAPPENS IF I RECEIVE A DAMAGED ITEM?

That’s no good! Please contact us immediately as all damages must be reported within 48 hours upon receiving your order.

WHAT IS THE DIFFERENCE BETWEEN A REGULAR AND DOUBLE SIDED MAT?

Our double sided vegan mats are made of just the synthetic “leather-like” material that is on the top of our regular mats. They are 100% vegan and without the suede leather backing on the double sided, there is absolutely no animal materials in the mat.

HOW BIG ARE THE MATS? ARE THEY HEAVY?

Mat measurements can be found on the product listing. Also, because of the nature of our cutting and sewing processes, there may be a slight size variance in mats. We promise that mats will be within a 5% variance of the size stated on the product listing.

We know you’re carrying a lot. If you’re curious, here are some basic weights of our original mats to give you an idea. If you need a more specific product, reach out to hello@faemli.com.

Mini 0.23kg
Medi 0.66kg 
Maxi 1.12kg
Maxi Double Sided
1.36kg
Maxi Circle
0.9kg
Maxi Circle Double Sided 1.11kg
Mega 2.3kg

 

IS THERE ANYTHING I SHOULDN’T USE ON MY MAT?

Avoid acrylic or oil paints. Take care that you do not use permanent markers or ball point pens directly on the mat. And be mindful with scissors and other sharp object as they may cut the mat. Some sunscreens can also stain the mat, particularly mineral sunscreen. Be sure to take caution when using anything with heavy dyes on your mat including food and beverages as we cannot be held responsible for damage done after the mat has been used.

HOW DO I CLEAN THE MAT?

To clean the vegan leather surface, wipe with a damp, soapy washcloth or paper towel. Use a gentle cleaner if needed. Do not use products containing acid or chlorine.

To clean the flocked suede bottom, shake off any dirt, grass, sand etc, gently wipe clean with a damp cloth or wipes and gentle cleaner if needed.

Always allow the mat to dry completely before putting it away to prevent any unwanted mould. Make sure to use caution at all times on the mats, as we cannot be held responsible for damage done after the mat has been used.

CAN I WASH THE MAT?

Do not machine wash. Follow the care instructions to clean.

 

HAVE MORE QUESTIONS?

Please contact us here so we can help you.