Shipping Policy
All parcels are shipped from Melbourne, Australia within 24-72 hours of receiving the order, excluding weekends and public holidays. If a dispatch delay occurs, we will inform customers of the issue within 72 hours. All orders will receive tracking information after dispatch, communicated via email. Please allow up to 12 hours for tracking to show as it can take some time between packing and the first scan when onboard for delivery.
All orders made are final, and we cannot guarantee that changes to products and/or shipping details can be made once order confirmation is sent to you. It is your responsibility to make sure all details are correct before confirming your order.
| Final Order Value | Standard Shipping |
| Under $99 | $10 |
| Over $99 | FREE |
- Estimated delivery time using the link above does not allow for pick & pack of orders
- Final Order Value is calculated after promotional codes are applied
- Shipping may take additional time during sale periods, holidays and extreme weather events.
- Please allow additional time for regional and rural deliveries.
- Shipping costs can be adjusted without prior notice.
- We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.
|
Parcel Weight
|
Standard Shipping
|
|
Under 500g
|
$12
|
|
500g - 1kg
|
$15
|
|
1kg - 2kg
|
$17
|
|
2kg - 5kg
|
$20
|
|
5kg - 10kg
|
$30
|
IMPORTANT TO NOTE
For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is deemed safe to do so, otherwise you are responsible for picking up the parcel at a location given to you.
If a parcel is returned to Faemli because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $20 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $20 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Faemli is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.
Faemli is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for most orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.
We ship via AusPOST, if you hold a MyPOST account, you are able to request Redirection & Safe Drop. However, this is NOT recommended by Faemli, and if you choose to request Redirection and/or safe drop, Faemli is no longer responsible for lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please make sure your address is correct on your order confirmation email to avoid the need for redirection.
All products are checked for quality before dispatch and while we try our best to ensure that the products are delivered to you in perfect condition, products may be damaged in the delivery process. If you receive damaged items, please contact us at hello@faemli.com within 7 days, along with photos of the damaged product(s) (damaged box/satchel not included as it does not affect the quality of products inside). Once approved, we will arrange for your item(s) to be returned for replacement(s) or refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@faemli.com.
Shipping charges can not be refunded.